RMA-Registration From now on, you can submit your RMA registration online at any time. Once we receive your request, we will get in touch with you. Please select Repair or ReplacementRepairReplacement Repair Process: Please return the defective device, stating your RMA number. After a successful repair, you will receive your repaired device back. If, during the technical inspection, it is determined that a repair is not recommended for economic or safety reasons, we will inform you immediately via email. In this case, it is up to the client to decide whether: • the device should be returned unrepaired at the client’s expense, or • the device should be disposed of by us free of charge If we do not receive a response within 14 days of our notification, the device classified as non-repairable will be returned to you at your expense to release us from responsibility. Replacement Process: You will receive an equivalent replacement device from us at a replacement price. Please return the defective device, stating your RMA number, within 3 weeks of receiving the replacement device. Please note that after the 3-week period, we will charge the full price for the replacement device, as the replacement price is only guaranteed if the old device becomes our property. Submit RMA Registration If you have any questions regarding your claim, please feel free to contact us by email at support@gplusm.de
Please select Repair or ReplacementRepairReplacement Repair Process: Please return the defective device, stating your RMA number. After a successful repair, you will receive your repaired device back. If, during the technical inspection, it is determined that a repair is not recommended for economic or safety reasons, we will inform you immediately via email. In this case, it is up to the client to decide whether: • the device should be returned unrepaired at the client’s expense, or • the device should be disposed of by us free of charge If we do not receive a response within 14 days of our notification, the device classified as non-repairable will be returned to you at your expense to release us from responsibility. Replacement Process: You will receive an equivalent replacement device from us at a replacement price. Please return the defective device, stating your RMA number, within 3 weeks of receiving the replacement device. Please note that after the 3-week period, we will charge the full price for the replacement device, as the replacement price is only guaranteed if the old device becomes our property. Submit RMA Registration If you have any questions regarding your claim, please feel free to contact us by email at support@gplusm.de